🔒 Privacy & Cookie Policy

Last Updated: August 10, 2026 | Applies to: Maritza Delicias Inc. (www.maritzadelicias.com)

1. Information We Collect

Depending on how you use our website, we may collect different types of information necessary to provide our services:

• Personal Information: Your first and last name, email address, telephone number, and other information you voluntarily provide.
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• Shipping Information: Your shipping address and other information necessary to process and deliver purchased products.
• Order Information: Products purchased, quantities, purchase dates, order-related information, and information necessary to provide customer support.
• Account Information: When you create an account, we may store information necessary to manage your profile, order history, wishlist, and other account features.
• Contact Information: When you use our contact forms, email, telephone, or other communication channels, we may retain the information necessary to respond to your request.
• Technical Information: Our website may collect technical information related to your device and browsing activity, such as IP address, browser type, operating system, pages visited, and information related to website operation and security.
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2. Payment Information

When you place an order, certain information may be required to process your payment and complete the transaction.

Payments may be processed through third-party payment service providers. Financial information, such as complete credit or debit card details, may be processed directly by those providers in accordance with their own privacy and security policies.

Maritza Delicias Inc. does not ask you to send confidential financial information through email, text messages, or WhatsApp.

3. How We Use Your Information

The information we collect may be used for the following purposes:

• Process and manage your orders.
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• Process payments and complete transactions.
• Prepare and manage the shipment of purchased products.
• Create and manage your customer account.
• Display and manage products added to your shopping cart or wishlist.
• Provide information regarding the status of your orders.
• Respond to questions, requests, comments, or messages submitted through our contact channels.
• Handle requests related to returns, exchanges, refunds, or order-related issues, when applicable.
• Improve the functionality, security, and performance of our website.
• Detect, prevent, and address fraudulent, abusive, or potentially harmful activities.
• Comply with applicable legal and administrative requirements.
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4. Communications by Email, Telephone, and WhatsApp

If you voluntarily provide your telephone number, email address, or other contact information, we may use that information to communicate with you when necessary to respond to your request or manage an order.

• Orders: Order confirmations, updates, and information regarding your order, shipment, or delivery.
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• Customer Service: Responses to questions, information requests, and assistance related to our products or services.
• Administrative Communications: Information necessary to maintain the security or operation of your account.
• Promotional Communications: When applicable, we may send promotional information in accordance with your preferences and applicable consent requirements. You may request to stop receiving promotional communications.
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Standard messaging, calling, or data rates may apply according to your mobile service provider.

5. Cookie Policy

Cookies are small information files that a website may store in your browser or on your device. Maritza Delicias Inc. may use cookies and similar technologies to enable the proper operation of the website and improve your browsing experience.

• Necessary Cookies: These may be used for essential functions such as the shopping cart, navigation, user sessions, checkout, security, and other functions necessary to operate the website.
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• Preference Cookies: These may be used to remember certain user preferences or settings.
• Shopping and Website Functionality Cookies: These may help maintain information necessary for certain e-commerce features to function properly.
• Third-Party Cookies: Certain third-party services used by the website, such as payment providers, security tools, communication services, analytics, or integrated features, may use their own cookies or similar technologies.
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You may configure your browser to block or delete certain cookies. However, some website functions, including the shopping cart, login, or checkout, may not function properly if certain necessary cookies are disabled.

6. Third-Party Services and Providers

To operate our website and provide our services, we may use third-party providers that assist us with certain functions, including payment processing, hosting, security, shipping, communications, technical analytics, and other services necessary to operate the website.

These providers may process certain information in accordance with their own privacy policies and terms of service. We seek to use services that are reasonably necessary to provide, maintain, and protect our website and services.

7. Protection of Your Information

Maritza Delicias Inc. takes reasonable measures to protect the personal information we handle against unauthorized access, loss, alteration, disclosure, or misuse.

However, no storage system or transmission of information over the Internet can guarantee absolute security. Therefore, we cannot guarantee that information will be completely protected against every possible security risk.

8. Retention of Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, maintain transaction records, resolve issues, prevent fraud, and comply with applicable legal or administrative requirements.

9. California Privacy Rights

If you are a California resident, certain state privacy laws, including the California Consumer Privacy Act (CCPA) and its amendments, may provide you with certain rights regarding your personal information, as applicable.

Depending on the circumstances and applicable law, these rights may include:

• Right to Know: Request information about the categories of personal information we collect, use, or disclose.
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• Right to Request Deletion: Request the deletion of certain personal information, subject to exceptions provided by law.
• Right to Correct: Request correction of inaccurate personal information, where applicable.
• Right to Non-Discrimination: Exercise your privacy rights without receiving discriminatory treatment prohibited by applicable law.
• No Sale of Personal Information: Maritza Delicias Inc. does not sell its customers' personal information as part of its business model.
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Privacy requests may be subject to identity verification procedures and exceptions permitted by applicable law.

10. Children's Privacy

Our website and commercial services are not specifically directed toward children. We do not knowingly request personal information from children when such collection is inappropriate or prohibited by applicable law.

If you believe that a child has provided us with personal information inappropriately, you may contact us for assistance.

11. External Links and Services

Our website may contain links, buttons, or integrations that direct you to websites or services operated by third parties. Maritza Delicias Inc. does not control the privacy practices of those third parties.

We recommend reviewing the applicable privacy policies before providing personal information on external websites or services.

12. Changes to This Policy

Maritza Delicias Inc. may update this Privacy & Cookie Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

When changes are made, we will update the date shown at the beginning of this page. We recommend reviewing this policy periodically.

📜 Terms, Shipping & Returns

Last Updated: August 10, 2026 | Applies to: Maritza Delicias Inc. (www.maritzadelicias.com)

1. General Purchase Terms

1.1. Products

Maritza Delicias Inc. offers baking-related products, including molds, tools, ingredients, decorations, gelatin, baking supplies, and other items available through our online catalog.

Product images are provided for illustrative purposes. Due to differences between devices, screens, manufacturers, product batches, or packaging, the colors, sizes, packaging, or appearance of certain products may vary slightly from the photographs displayed on our website.

1.2. Product Availability

All products are subject to availability. Availability displayed on the website may change due to sales, inventory levels, system errors, or circumstances involving our suppliers.

If a purchased product becomes unavailable, we will contact you to inform you and, when applicable, offer an alternative product, store credit, exchange, or refund.

1.3. Prices

All prices published on our website are stated in United States dollars (USD), unless otherwise indicated.

Prices, promotions, discounts, and availability may change at any time without prior notice. However, once an order has been properly confirmed and paid, we will honor the confirmed price for that transaction, except in cases involving an obvious pricing error, fraud, or similar circumstances where correction or cancellation is permitted under applicable law.

1.4. Taxes

Applicable taxes will be calculated and added during checkout when required, in accordance with applicable tax laws.

2. Accounts and Orders

2.1. Customer Account

Certain features of our website may allow you to create a customer account. You are responsible for providing accurate and current information and for maintaining the confidentiality of your login credentials.

You should notify us if you suspect that your account has been accessed or used without authorization.

2.2. Order Information

Customers are responsible for providing accurate information when placing an order, including their name, shipping address, email address, telephone number, and any other information necessary to complete the order.

Maritza Delicias Inc. is not responsible for delays, incorrect deliveries, or other problems caused by incorrect or incomplete information provided by the customer.

2.3. Order Confirmation and Cancellation

You will receive a confirmation after your order has been successfully placed. Receipt of an order confirmation does not prevent an order from being reviewed or canceled under certain circumstances, including inventory issues, pricing errors, technical errors, suspected fraud, or circumstances beyond our reasonable control.

3. Payments and Security

Orders must be paid using the payment methods available during the checkout process.

Payments may be processed through specialized third-party payment providers. Maritza Delicias Inc. does not ask customers to provide complete credit or debit card information through email, text messages, or WhatsApp.

If a payment cannot be authorized, is declined, or cannot be successfully completed, the order may remain pending or be canceled until valid payment is received.

4. Shipping Policy

Products available for shipping will be sent to the address provided by the customer during the checkout process.

4.1. Shipping Address

Customers are responsible for carefully verifying their shipping address before completing an order.

If an incorrect or incomplete address is provided and the package cannot be delivered, additional charges for reshipping, return, or handling may apply when applicable.

4.2. Shipping Times

Shipping times displayed during checkout are estimates and may vary due to product availability, order processing, carriers, weather conditions, holidays, service interruptions, or other circumstances beyond our control.

A carrier delay does not automatically constitute an order cancellation or entitle the customer to a full refund for the product.

4.3. Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, transportation may be subject to the policies and procedures of the applicable carrier.

If you receive a damaged package, we recommend documenting the damage with photographs and contacting us as soon as possible so that we can review the situation and determine the available options.

If the tracking information indicates that a package was delivered but you cannot locate it, please contact us so that we can review the available information and, when applicable, assist with the carrier's claim process.

5. Order Pickup

When a pickup option is available for certain products or orders, the customer will receive the applicable information regarding when and where the order can be picked up.

Customers must provide the information necessary to properly identify and release their order.

Orders that remain unclaimed for an extended period may be subject to our storage, cancellation, or refund policies, as applicable.

6. Returns and Exchanges

6.1. Eligible Products

Returns or exchanges may be available for certain products that are unused, in their original condition, and in their original packaging, when applicable.

Due to the nature of certain products, some merchandise may not be eligible for return because of hygiene, safety, customization, use, product condition, manufacturer restrictions, or other applicable circumstances.

6.2. Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, please contact us as soon as possible after receiving it.

1. Provide your order number.
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2. Clearly explain the problem.
3. Provide clear photographs of the product, packaging, and any visible damage when applicable.
4. Wait for our instructions before returning the product.
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After reviewing the situation, we may offer an appropriate resolution, which may include a replacement, exchange, store credit, or refund, when applicable.

6.3. Products Not Eligible for Return

Unless otherwise required by applicable law, certain products may not be eligible for return, including personalized products, used products, altered products, items damaged after delivery due to improper handling, and other products identified as non-returnable at the time of purchase.

7. Refunds

When a refund is approved, it will generally be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may depend on your financial institution or payment provider.

Original shipping costs may not be refundable unless otherwise required by applicable law or when the issue was caused by an error attributable to Maritza Delicias Inc.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible using our official contact channels.

A cancellation request does not guarantee that an order can be canceled. If the order has already been processed, prepared for shipment, or transferred to the carrier, we may be unable to cancel it.

When a cancellation is approved, any applicable refund will be processed according to our refund policy and applicable law.

9. Website Errors

Although we make reasonable efforts to keep the information on our website accurate and up to date, errors may occur regarding prices, descriptions, images, availability, promotions, or technical information.

Maritza Delicias Inc. reserves the right to correct errors, update information, and cancel or modify orders affected by obvious errors, when applicable and in accordance with applicable law.

10. Use of the Website

You agree to use our website lawfully and responsibly.

You may not use the website for fraudulent, illegal, or abusive activities, attempt to gain unauthorized access to our systems, interfere with the operation of the website, or use website information in a manner that infringes upon the rights of Maritza Delicias Inc. or any third party.

11. Intellectual Property

Content available on www.maritzadelicias.com, including text, photographs, graphics, logos, designs, trademarks, visual elements, and other materials, may be protected by intellectual property laws and other applicable rights.

You may not copy, reproduce, distribute, modify, or use such content for commercial purposes without prior authorization from Maritza Delicias Inc. or the applicable rights holder.

12. Limitation of Liability

Maritza Delicias Inc. makes reasonable efforts to provide accurate information and maintain a secure and functional website. However, we do not guarantee that the website will operate without interruption, be completely error-free, or remain available at all times.

To the extent permitted by applicable law, Maritza Delicias Inc. shall not be responsible for delays, interruptions, losses, or damages resulting from circumstances beyond our reasonable control, including carrier problems, weather conditions, service interruptions, technical failures, natural events, or similar circumstances.

13. Events Beyond Our Control

We shall not be responsible for failures or delays caused by circumstances reasonably beyond our control, including natural disasters, fires, floods, transportation interruptions, supplier issues, service interruptions, emergencies, government actions, labor disputes, or other similar events.

14. Governing Law

These Terms and Conditions shall be interpreted in accordance with the applicable laws of the State of California and the federal laws of the United States, without limiting any rights consumers may have under the applicable laws of their jurisdiction.

15. Changes to These Terms

Maritza Delicias Inc. may update these Terms and Conditions from time to time to reflect changes in our products, services, policies, business practices, or legal requirements.

The current version will be the version published on our website. The date of the latest update will appear at the beginning of this page.